Crisis Intervention and De-escalation

Dr. Lauren Szyper 

Training Description

Participants will learn how to recognize the progression of escalating behavior and implement effective responses and interventions for each stage with the goal of preventing crisis from occurring. 

Learning Objectives

• Participants will become able to identify when behavior begins to escalate earlier, better enabling them to prevent a potential crisis from occurring.
• Participants will become more effective in engaging an upset client by using a particular tone, rate, and volume of their voice.
• Participants will be able to process a client outburst in a way that will improve therapeutic rapport. 

Agenda

9:00-9:30: Overview of the day, review training objectives, introductions

9:30-10:00: Stages of crisis development and appropriate responses and interventions

10:00-10:30: Non-verbal communication: Proxemics and kinesics; Paraverbal communication; Tone, volume, cadence; Verbal communication

10:30-10:45: Morning break (CEUs will not be issued for this time)

10:45-11:15: 5 stages of verbal escalation

11:15-12:00: Keys to setting limits; Verbal intervention tips and techniques

12:00-1:00: Lunch break (CEUs will not be issued for this time)

1:00-1:30: Keys to setting limits; Verbal intervention tips and techniques; Empathic listening

1:30-2:15: Strategies in effectively engaging with challenging clients

2:15-2:30: Afternoon break (CEUs will not be issued for this time)

2:30-3:30: Identifying signs of vicarious trauma and compassion fatigue in providers and the importance of self-care

3:30-4:00: Revisit training objectives, opportunity for final questions, completion of evaluations

4:00: Training ends

This course meets the qualifications for (5.5) BBS CEUs for LCSWs and MFTs as required by the California Board of Behavioral Sciences & is provided by Fred Finch Youth Center, CAMFT Provider #045295.